Comprehensive reporting and analysis

VisNetic MailFlow offers a range of reports that provide your organization with insights into the flow of internal email communications. These reports can be used to analyze open incident totals, communications history, as well as inbound and outbound email traffic.

For example, supervisors can track how many emails are processed per agent or per ticketbox, or learn the average number of messages per ticket.

VisNetic MailFlow reporting features support the development of business intelligence and workload distribution planning, and can provide a measurement of employee productivity.