VisNetic MailFlow’s rich feature set is designed from the agent’s perspective, as well as for customer care center efficiency. Functionality includes:

• Powerful email routing and workflow processing
• Email standards and policy enforcement
• Automatic generation and tracking of service incidents
• Excellent alternative to traditional employee monitoring
• Comprehensive reporting and analysis
• Instant access to customer communications history
• Robust security and administration features
• Integrated logging and alerting facilities
• An optional anti-virus plug-in

The VisNetic MailFlow user-interface is Web-based. There is no desktop VisNetic MailFlow software to manage.

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