VisNetic MailFlow is focused solely on the management of customer email. The framework is intuitive in design, so as to humanize the relationship between the customer care agent and the customer. This one-to-one relationship emulates the interactive nature of chat and voice within an email message conversation.

Similar to PBX routing of individual phone lines, VisNetic MailFlow automatically routes customer email messages to the appropriate customer care agent. (See Figure 1.)

Figure 1: VisNetic MailFlow Framework

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