The viability of a business is built upon strong customer relationships – at the core of which is trust. Effective communications build customer trust. The vast majority of customer communications occur electronically – and email is a primary media. Yet when customers conduct business via email, they may feel apprehensive:

• Will my message be intercepted, treated as “low priority,” or worse, not handled at all?
• Will my message be categorized improperly, and, if so, will I receive a boilerplate response to a question that I didn’t ask?

Effective communications occur when the customer can message within an environment that feels comfortable, such as, email – without jeopardizing quality of service.

Email and web-based communications are growing faster than any other means of customer interaction. Used correctly, email has the capacity to help you deliver quality online service, establish lasting customer relationships, improve customer loyalty and satisfaction, and even reduce service costs.

VisNetic MailFlow is an affordable, server-based software solution that can be easily configured to copy and save all email traffic processed by your mail server. Designed primarily as an email response management tool, VisNetic MailFlow features native message search and retrieval functionality that exceeds those found in new email archiving solutions.

The VisNetic MailFlow Datasheet offers a snapshot of just some of the benefits received when implementing MailFlow in any organization. A helpful flow chart further illustrates how VisNetic MailFlow fits into an organization.

This guide discusses various deployment options for Deerfield.com's VisNetic MailFlow.

This Technology Reports article explains the different options available for Email Customer Service, the value of Email Response Management, and how VisNetic MailFlow compares to other solutions.