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The power of contact management (Page 7 of 9)
With VisNetic MailFlow, Deerfield.com continues their philosophy of placing the highest value on the customer relationship. With each new customer correspondence, you have the opportunity to establish and extend customer loyalty and satisfaction.
Each email message that's received by VisNetic MailFlow is associated with a contact; if a message cannot be correlated to an existing contact, a new contact record will be automatically created. This results in a centralized and highly integrated store of contact information within the system.
Contact records in VisNetic MailFlow are representative of your customers, each with their own unique characteristics. Each contact record in VisNetic MailFlow is defined by a combination of default and custom data fields (including private notes) that can be updated or merged at any time.
Contact records can also be "owned" by a specific agent, in which case all correspondence relating to the contact is (optionally) routed automatically to the owning agent.
VisNetic MailFlow also allows for powerful contact searching via a flexible range of criteria, helping you locate specific customer records whenever you may need them. Contacts can also be easily located during email message composition.
Benefit: Extend the effectiveness of your business representatives by putting customer profile information at their fingertips.
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Reporting, logging, and alerting
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